Help Centre

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Contact Us

Need some help with your order or got a burning question that you need answered pronto? Check out our FAQ's to find the answers to our most frequently asked questions.

If you can’t find an answer and wish to speak to a member of our Customer Service team, then get in contact with us through one of the following ways:

EMAIL US

customerservices@fatface.com

Please note email responses can take up to 3 working days, but we aim to get back to you as quickly as we can.

For all Press and Sales enquires please email us at prenquiries@fatface.com

For all recruitment queries and reference requests please email us at recruitment@fatface.com

CUSTOMER SERVICES OPENING HOURS

Times are shown in UK GMT

Monday – Sunday: 8am - 8pm
Christmas Eve: 8am – 6pm
Christmas Day: CLOSED
Boxing Day (Tuesday): CLOSED
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
New Years Eve: 9am – 5pm
New Years Day: CLOSED

For our store opening hours, please click here

OR SEND US A MESSAGE USING THIS FORM:

Careers & recruitment:

Want to join our team?
Click here to view all our current vacancies and get more information on how to apply.

For all recruitment queries and reference requests please email us at recruitment@fatface.com

THE FATFACE FOUNDATION:

To find out more about our charity work through the FatFace Foundation, click here.

CONTACT FATFACE BY POST:

Customer Services,
FatFace,
Unit 1-3 Ridgway,
Havant,
Hampshire,
PO9 1QJ