Need Help?
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Got a burning question or need help with your account? Why not check out our FAQs page for quick answers, or get in touch with us using the options below?
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Chat to our virtual assistant for instant answers
Just click on the icon in the bottom right of your screen to get started.
Need more help? No worries. You can also speak to our friendly Customer Experience crew via Live Chat if our virtual assistant doesn't answer your query. -
Email us at customerservices@fatface.com
Our email support is available:
Monday – Friday: 9am – 5pm
Saturday: 9am – 5pm
Sunday: 10am - 3pm -
Call us on +44 (0) 330 124 0000
Our phone lines are currently open:
Monday - Friday: 9am - 4pm
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Fancy popping in to say hello? We have over 200 stores across the UK & Ireland! Find your local store here.