Terms & Conditions

Spend & Save ONLINE

  1. This Promotion is open to legal residents of United Kingdom and the Republic of Ireland aged 16 or over excluding employees of the Promoter and their immediate families, their agents or anyone professionally associated with this Promotion.
  2. Purchase is necessary and internet access is required.
  3. To Participate: Spend 75 or over, in a single transaction on full price merchandise only, (“Qualifying Purchase”) online between 00.01 BST on 11th April 2017 and 23.59 BST on 18th April 2017. Gift cards are not valid as part of the Qualifying Purchase online.
  4. The Offer: For each valid Qualifying Purchase made you will receive a 20 voucher that can be redeemed between 00.01 BST on 10th May 2017 and 23:59 BST on 11th June 2017 at www.fatface.com only against full price merchandise only. Voucher cannot be used in conjunction with any other offer or Promotion.
  5. The Voucher will be sent to the participant by email. The voucher cannot be used to purchase gift cards.
  6. Maximum one voucher per Qualifying Purchase. Vouchers can only be used once.
  7. To redeem the Voucher, enter the Voucher code at the checkout. The minimum spend of the voucher amount plus 0.01 or over applies. Vouchers are not transferrable and cannot be exchanged for cash.
  8. All purchases are subject to the FatFace’s standard returns policy which can be found at http://www.fatface.com/help/delivery+returns/page/deliveryandreturns but include:
    1. Returns Policy (for the Qualifying Purchase): Returned items will be refunded (on production of a valid receipt) at the price paid. In the event that the return of an item reduces the total value of the transaction to below 75, you will not receive the 20 voucher because the transaction value now falls below the eligible value.
    2. Returns Policy (for transactions using the 20 voucher, or multiples thereof):
      1. If the transaction total is the value of the voucher(s) or below you are eligible for an exchange or a refund via online credit
      2. If items from a multiple item transaction are returned, and the remaining value of the transaction on the receipt is more than the value of the voucher(s), you will receive a refund (by the original tender) for the full price value of the returned items.
      3. If items from a multiple item transaction are returned, and the remaining value of the transaction on the receipt is less than the value of the voucher(s), you will receive a refund (by the original tender) for the original transaction amount paid, plus online credit to the remaining value of the items being returned.
      4. If every item from a transaction is returned, you will receive a refund for the transaction amount paid (by the original tender) plus online credit to the value of your redeemed voucher(s).
  9. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Reward for an alternative of equal or greater value.
  10. Please allow up to 40 days for delivery of the Reward from the date of the Qualifying Purchase. In order to receive the online voucher, customers must be subscribed to FatFace emails.
  11. The Promoter reserves the right to extend the Promotion.
  12. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting any Reward. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  13. If for any reason the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process.
  14. The Promoter will only use any personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Click to see FatFace’s privacy policy here: http://www.fatface.com/legal-info/privacypolicy/page/privacypolicy
  15. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  16. By taking part in this Promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
  17. This Promotion is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.
  18. Promoter: FatFace Ltd, Unit 1-3 Ridgway, Havant, Hampshire, PO9 1QJ

Spend & Save IN-STORE

  1. This Promotion is open to legal residents of United Kingdom and the Republic of Ireland aged 16 or over excluding employees of the Promoter and their immediate families, their agents or anyone professionally associated with this Promotion.
  2. Purchase is necessary.
  3. To Participate: Spend 75 (or 90 in ROI stores) or over, in a single transaction on full price merchandise only, (“Qualifying Purchase”) in store between 00.01 BST on 11th April 2017 and 23.59 BST on 18th April 2017. Store opening times may vary. Gift cards are not valid as part of the Qualifying Purchase.
  4. The Offer: For each valid Qualifying Purchase made you will receive a 20/25 voucher that can be redeemed between 00.01 BST on 10th May 2017 and 23:59 BST on 11th June 2017 in FatFace stores against full price merchandise only (excluding in FatFace outlet stores or concessions). Store opening times may vary. Voucher cannot be used in conjunction with any other offer or Promotion.
  5. The voucher cannot be used to purchase gift cards.
  6. Maximum one voucher per Qualifying Purchase. Vouchers can only be used once.
  7. To redeem the Voucher, enter the Voucher code at the checkout. The minimum spend of the voucher amount plus 0.01 or over applies. Vouchers are not transferrable and cannot be exchanged for cash.
  8. All purchases are subject to the FatFace’s standard returns policy which can be found at http://www.fatface.com/help/delivery+returns/page/deliveryandreturns but include:
    1. Returns Policy (for the Qualifying Purchase): Returned items will be refunded (on production of a valid receipt) at the price paid. In the event that the return of an item reduces the total value of the transaction to below 75, you will not receive the 20 voucher because the transaction value now falls below the eligible value.
    2. Returns Policy (for transactions using the 20 voucher, or multiples thereof):
      1. If the transaction total is the value of the voucher(s) or below you are eligible for an exchange or a refund via online credit
      2. If items from a multiple item transaction are returned, and the remaining value of the transaction on the receipt is more than the value of the voucher(s), you will receive a refund (by the original tender) for the full price value of the returned items.
      3. If items from a multiple item transaction are returned, and the remaining value of the transaction on the receipt is less than the value of the voucher(s), you will receive a refund (by the original tender) for the original transaction amount paid, plus online credit to the remaining value of the items being returned.
      4. If every item from a transaction is returned, you will receive a refund for the transaction amount paid (by the original tender) plus online credit to the value of your redeemed voucher(s).
  9. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Reward for an alternative of equal or greater value.
  10. Please allow up to 40 days for delivery of the Reward from the date of the Qualifying Purchase. In order to receive the online voucher, customers must be subscribed to FatFace emails.
  11. The Promoter reserves the right to extend the Promotion.
  12. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting any Reward. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  13. If for any reason the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process.
  14. The Promoter will only use any personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Click to see FatFace’s privacy policy here: http://www.fatface.com/legal-info/privacypolicy/page/privacypolicy
  15. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  16. By taking part in this Promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
  17. This Promotion is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.
  18. Promoter: FatFace Ltd, Unit 1-3 Ridgway, Havant, Hampshire, PO9 1QJ

WIN AN AWESOME SUMMER

  1. This Promotion is open to legal residents of the United Kingdom, the Republic of Ireland and the Channel Islands aged 18 or over excluding employees of the Promoter, Festival Republic, their immediate families, agents or anyone professionally associated with this Promotion.
  2. No purchase necessary; however, internet access is required.
  3. Promotion Period: Enter between 10.00 BST on 10th May 2017 and 23.59 BST on 16th July 2017.
  4. To Enter: Visit www.fatface.com/competition and enter your full name, email address and date of birth to be entered into the prize draw.
  5. Maximum one entry per person throughout the Promotion Period. When entrants have successfully entered the prize draw, they will receive an email which will provide them with a unique URL. The entrant can share this unique URL with other people. Each time an individual clicks on the unique URL and successfully enters the draw; the original entrant will receive 5 bonus entries. Entrants can receive a maximum of 25 Bonus Entries in total and therefore a maximum of 26 entries per person throughout the Promotion Period.
  6. All entries must be received by the end of the Promotion Period to be valid and no liability is accepted for illegible, incomplete or late entries.
  7. The Prize:
    1. Grand Prize: One winner will win the Ultimate Summer Prize:
      1. 1x /1,500 worth of FatFace clothing;
      2. 1x /2,000 holiday with Thomas Cook with /1,000 spending money;
      3. 4x Wiggle mountain bikes;
      4. 4x FatStick inflatable stand up paddle boards;
      5. 1x Camp Bestival family festival ticket;
      6. 1x Tent package;
      7. 1x GoPro Hero5;
      8. 2x Series 2 Apple watches; and
      9. 1x /50 Cheerz photo printing voucher.
    2. Runner Up Prizes: 100 winners will each win 1x /50 Fat Face gift card.
  8. Additional Grand Prize Details and Conditions:
    1. Fat Face clothes:
      1. This will be sent to the winner in the form of a gift card;
      2. The FatFace Gift Card cannot be used to purchase other gift cards;
      3. Redemptions in store: Gift Cards must be handed to a member of the store staff at the time of the redeeming transaction.
      4. Redemptions online: Enter the Gift Card code at the checkout.
      5. Gift Cards are not transferrable and cannot be exchanged for cash.
      6. FatFace’s Gift Card terms and conditions apply, see: http://www.fatface.com/help/gift-cards/page/giftcards.
    2. Holiday:
      1. The Prize will be sent to the winner in the form of a gift card to be used at Thomas Cook.
      2. The winner can book a holiday that is more than the /2,000 gift card but any costs beyond the /2,000 value will be at the winner’s own expense. The winner will not receive any refund if the full /2,000 gift card is not used.
      3. The /1,000 spending money will be paid to the winner by cheque once a holiday booking has been made.
    3. Wiggle Bikes:
      1. The winner will receive a /1,000 Wiggle gift voucher, to purchase up to 4 bikes. For more details, see: http://www.wiggle.co.uk/h/option/terms_conditions.
    4. Festival Tickets:
      1. The ticket is for 2 adults and 2 children (up to age 17) only
      2. The winner and their selected guest(s) must be able to attend the festival on 27-30 July 2017;
      3. Access to the Camping area is included;
      4. All winners are responsible for any extra charges incurred whilst redeeming the tickets and neither travel nor spending money is included;
      5. Once booked tickets they are only valid for the dates and times shown; no alternatives will be available; and
      6. Winner is responsible for the behaviour of themselves and their guest(s) whilst taking the Prize. The Promoter reserves the right in its absolute discretion to exclude the winner and/or guest(s) from participation in the Prize if any party fails to comply with the directions of the Promoter or any companies associated with the Prize or the winner and/or guest(s) act in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others.
    5. Tent Package: includes
      1. Vango Iris 600 Family Tent
      2. Eurohike Adventurer 200 Sleeping Bag x 4
      3. Eurohike Flocked Double Airbed
      4. Eurohike Flocked Single Airbed x 2
    6. Cheerz photo printing:
      1. This will be sent to the winner in the form of a voucher;
      2. The voucher is valid until 25th April 2018.
  9. Additional Runner Up Prize Details and Conditions:
    1. The FatFace Gift Card cannot be used to purchase other gift cards;
    2. Redemptions in store: Gift Cards must be handed to a member of the store staff at the time of the redeeming transaction.
    3. Redemptions online: Enter the Gift Card code at the checkout.
    4. Gift Cards are not transferrable and cannot be exchanged for cash.
    5. FatFace’s Gift Card terms and conditions apply, see: http://www.fatface.com/help/gift-cards/page/giftcards.
  10. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Prizes for an alternative of equal or greater value.
  11. Delivery:
    1. Please allow up to 28 days for delivery of the /50 and /1,000 FatFace gift cards, Thomas Cook gift card, /1,000 cheque, Wiggle gift voucher, tent package and the /50 Cheerz gift card from the date of winner acceptance.
    2. The Festival tickets will be available for collection at the festival site on 27th July 2017
  12. Winner Selection: All valid entries received by the Promoter during the Promotion Period will be entered into a prize draw to be conducted within 2 working days of the closing date and, for your total confidence, by PromoVeritas, the independent promotional verification service.
  13. Winner Notification: Winners will be contacted via the email address provided on entry within 2 working days of the draw and will be required to respond to confirm eligibility plus acceptance of the prize within 24 hours of initial contact. In the event a winner does not respond to communications within 24 hours of initial contact, the Promoter reserves the right to disqualify that winner and allocate that prize to an alternative entrant selected in the same manner.
  14. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.
  15. All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Promotion in a way that is not consistent with the spirit of the Promotion, that entrant’s entries will be disqualified and any prize award will be void. 
  16. No responsibility is accepted for entries lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  17. The Promoter cannot be held responsible for any third-party products or services.
  18. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting any Prize. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  19. If for any reason the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process.
  20. The Promoter will only use any personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Click to see Fat Face’s privacy policy here: http://www.fatface.com/legal-info/privacypolicy/page/privacypolicy.
  21. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  22. If you are the winner of the Promotion, you agree that the Promoter may use your name, image and county of residence to announce the winner of this Promotion and for any other reasonable and related promotional purposes.
  23. The name and counties of the winners will be available by sending an email to marketing@fatface.com which will be available after 1st September 2017 for 4 weeks.
  24. By taking part in this Promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
  25. This Promotion is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.
  26. Promoter: Fat Face Ltd, Unit 1-3 Ridgway, Havant, Hampshire, PO9 1QJ.