6.0.11 Terms & Conditions | FatFace UK Click here to use our website with more accessibility support, for example screen readers
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Terms & Conditions

The following document outlines the terms & conditions for the FatFace UK website.
Terms Correct as of 14/08/2024

Orders and Contract

Your order for goods is accepted and a contract is formed between FatFace and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by FatFace, nor at the point in time that you receive an email from FatFace acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by FatFace, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading Cancelling Your Order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, FatFace shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from FatFace, including transactions on your Nextpay Card will be charged the day the goods are dispatched.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items which cannot be returned for health and hygiene reasons (e.g. swimwear, underwear, earrings, toiletries or face covering products) unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken, perishable items or items made or customised to your order. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8053 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the Returns and Refunds section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items. Please refer to the terms relating to the supply of those goods.

Delivery to Stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding Next & FatFace airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the Store Delivery Exceptions section. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement, delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, FatFace will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.


For full courier delivery charges, see the Delivery Charges section.


Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Delivery Charges

Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.


Next Day Delivery is not available in the following postcodes (subject to change)


NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to an Evri Parcel Shop

Standard delivery charge to an Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.


Returns

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days of receipt (15 days for Sale items) for a refund.

For orders placed between 16/09/24 and 24/12/24 (inclusive), an extended returns period will apply, with returns accepted up to and including 19/01/25.

Returning to a Store

This service is available in most FatFace and Next stores except our FatFace or Next airport stores and is free of charge. If you are returning an online order via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8053 or log on to fatface.com/storelocator. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy section.

Returns Via Courier

For all the details see Exceptions to the Returns Policy section. Most returns collected by FatFace from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded.

Using an Evri Parcel Shop to Return an Order

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. We cannot accept any returns through our Next & FatFace airport stores. We are unable to accept the return of personalise me items through our stores. For hygiene reasons, pierced jewellery items, cosmetics and toiletries cannot be returned if unwrapped or unsealed unless faulty. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Next Credit Accounts High Returns Policy

Next on behalf of FatFace may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.

Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.

If you are experiencing financial difficulties, please click here.

Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from FatFace. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

  • All major credit and debit cards
  • Nextpay
  • Gift cards
  • e-Gift cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna

In-Store

  • All major credit and debit cards (including Apple Pay and Google Pay)
  • Gift cards
  • e-Gift cards
  • One4All and Love2Shop
  • Cash

Phone

  • All major credit and debit cards
  • Gift cards
  • e-Gift cards

The taking of payment from you by FatFace under any of the means set out above or in accordance with a FatFace or Next Account does not indicate that a contract has been formed between you and FatFace. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next and FatFace.


You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating FatFace stores in the UK or online at Fatface.com* To redeem your eVoucher instore take a print out of your eVoucher into any participating FatFace store or present your eVoucher email on your mobile phone.

eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.


This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8053 in the UK. #For call charges, contact your service provider.

Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.

The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.

FatFace cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.

Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of FatFace and is not a cheque guarantee, credit or charge card.

FatFace reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.

FatFace reserves the right to remove, block or deactivate eVouchers without notice if it has reasonable grounds to do so.

Physical Gift Cards

Physical Gift Cards can be purchased in FatFace stores in the UK and can be used as full or part payment for goods purchased in FatFace stores in the UK and Ireland, or online at www.fatface.com*

You cannot purchase a Physical Gift Card online at www.fatface.com.

You can top up the balance of your Gift Card at any time, in participating FatFace stores, up to a total maximum of £1,000.00. Any payment credited to the Gift Card which is subsequently dishonoured will result in the credit to your card being revoked.


The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. The Gift Card cannot be exchanged for cash. No change or refund will be given. If you find a Gift Card please cut it in two and return it to the Next Banking Department. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.


To check your balance at anytime call 0333 777 8053# in the UK #For call charges, please contact your service provider. Your balance will be updated after every purchase and will be shown on your till receipt when purchasing in store. The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.


FatFace cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. The Gift Card remains the property of FatFace and is not a cheque guarantee, credit or charge card. FatFace reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected. *Exclusions apply

Please note, the following terms apply to all incentives listed below.

  1. These offers are for online purchases only.
  2. Exclusions apply, these offers cannot be used on staff purchases, delivery charges, sale items or the purchase of gift vouchers/cards.
  3. The discount applied will be apportioned across all qualifying items (excluded items will not qualify for these discounts, listed above).
  4. In the event you are provided with a money off pin, unless a minimum spend is otherwise stated, you will need to spend 0.01 over the value of the money off pin.
  5. If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
  6. The discount cannot be exchanged for cash and no refund or change will be given.
  7. Usual delivery times, methods and charges and returns policy apply.
  8. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  9. The promoter is Next Retail Limited (trading as Fatface), Desford Road, Enderby, Leicester, LE19 4AT.
  10. These promotions are governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Registration 10% Off

  1. Upon registering an account the 10% discount will automatically be loaded to your account.
  2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
  3. The offer can only be used once per customer and will be valid until used.
  4. For more guidance on promotions, please see above

Guest to Full Account 10% Off

  1. Upon converting a guest account to a full account via the order complete page a 10% discount will be automatically loaded to your account for use on your next order.
  2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
  3. The offer can only be used once per customer and will be valid until used.
  4. For more guidance on promotions, please see above

Free Delivery - Email Offer

  1. A discount code may be emailed to you at our discretion.
  2. The discount entitles you to free delivery on your next order. The discount will only be valid on orders over £60 after other discounts have been applied.
  3. Between 07:00 on 22/11/2024 until 23:59 on 25/11/2024 enter the discount code into the promo code box at checkout to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. The offer can only be used once per customer.

Birthday Discounts

  1. Upon completion of our Birthday Survey, sent via email at our discretion, following marketing opt in, your unique discount code will be provided to you via email, during your Birthday month.
  2. The discount entitles you to 10% off your order.
  3. The expiry date of your Birthday offer will be enclosed in the email.
  4. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  5. You must be logged into your customer account. The discount code can only be used by the account holder.
  6. The offer can only be used once per customer.
  7. For more guidance on promotions, please see above

Blue Light Discount

  1. Your unique discount code will be provided to you via the Blue Light Card website.
  2. Please refer to the Blue Light website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Discount For Teachers

  1. Your unique discount code will be provided to you via the Discount For Teachers website.
  2. Please refer to the Discount For Teachers website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Teacher Perks Discount

  1. Your unique discount code will be provided to you via the Teacher Perks website.
  2. Please refer to the Teacher Perks website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Health Service Discount

  1. Your unique discount code will be provided to you via the Health Service website.
  2. Please refer to the Health Service website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Defence Discount Service

  1. Your unique discount code will be provided to you via the Defence Discount Service website.
  2. Please refer to the Defence Discount Service website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Discount For Carers

  1. Your unique discount code will be provided to you via the Discount for Carers website.
  2. Please refer to the Discount for Carers website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Charity Worker Discount

  1. Your unique discount code will be provided to you via the Charity Worker Discounts website.
  2. Please refer to the Charity Worker Discounts website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Student Beans Discount

  1. Your unique discount code will be provided to you via the Student Beans website.
  2. Please refer to the Student Beans website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Student Beans Graduate Discount

  1. Your unique discount code will be provided to you via the Student Beans Graduate website.
  2. Please refer to the Student Beans Graduate website, for detail around discount level and expiry dates.
  3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
  4. You must be logged into your customer account. The discount code can only be used by the account holder.
  5. Each unique code can only be used once per customer.
  6. For more guidance on promotions, please see above

Multi-buy Offers

Illustrative Examples:


3 for 2Full PriceDiscounted Price
Item 1:£7.00£4.90
Item 2:£7.00£4.90
Item 3:£6.00£4.20
Total£20.00£14.00 (£6 saving applied, equivalent to cheapest item bought)

Please note, the following terms apply to all multi-buy offers listed below.

  1. The saving will be automatically applied and will be equal to the price of the cheapest item bought in the offer or the percentage discount (as applicable) and will be apportioned across all qualifying items.
  2. To get the saving, you must order the qualifying items in one single transaction.
  3. Offer applies whilst stocks last and is subject to availability.
  4. Usual delivery times, methods, charges and returns policy apply.
  5. If you later return one or more of the items, you will be refunded at the discounted price paid.
  6. The discount cannot be exchanged for cash.
  7. This offer cannot be used on staff purchases. Other exclusions may apply.
  8. This offer is redeemable against full price items only, products in Sale or Clearance are excluded.
  9. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  10. The promoter is Next Retail Limited (trading as Fatface), Desford Road, Enderby, Leicester, LE19 4AT.
  11. This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

3 for 2 - Womens & Mens Socks

  1. This offer is valid across selected full price items which can be found here
  2. This offer is available for online & retail purchases.

3 for 2 - Kids Socks

  1. This offer is valid across selected full price items which can be found here
  2. This offer is available for online & retail purchases.

3 for 2 - Womens Underwear

  1. This offer is valid across selected full price items which can be found here
  2. This offer is available for online & retail purchases.

Promotions on guest/express checkout

  • Some promotions are not available when checking out with apple pay express checkout.

100 days till Christmas - FatFace x Tillyanna Christmas Bundle

The promoter is Next Retail Limited (trading as Fatface) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘Fatface’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of Fatface, their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 19:30 on 16/09/2024
  3. Closing date/Time: 23:59 on 23/09/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @tillyanna on Instagram
    • Like the competition post on the @fatface Instagram page, posted on 16/09/2024 at 19:30, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 23/09/2024 will not be counted.
  7. Fatface does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £250 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • 1 x Tillyanna ‘Holly Jolly Christmas’ range bundle including 2 x large sacks (RRP £17.95 each), 2 x small sacks (RRP £12.95 each) and 2 x Christmas stockings (RRP £18.95 each). Total value of prize bundle £99.70.
  9. One winner will be selected at random by Fatface on 24/09/2024 and will be contacted directly by Fatface via Instagram direct message before 23:59 on 30/09/2024.
  10. Fatface will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by Fatface. If the winner fails to do so, Fatface reserves the right to award the Prize to a reserve winner randomly selected. Fatface does not accept any responsibility if the winner fails to claim the Prize.
  12. Fatface will send the Prize to the winner via post to the address provided within 28 working days of them claiming the Prize. Fatface does not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, Fatface reserves the right to substitute the Prize for an alternative of equal or greater value.
  14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. Fatface’s decision is final and no correspondence will be entered into.
  16. Fatface reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact email_marketing@fatface.com
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Fatface. Accordingly, Fatface may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to Fatface as a result thereof.
  21. To the fullest extent permitted by law, Fatface excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of Fatface, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to Fatface Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and Fatface will provide the details of the winning entry to the Advertising Standards Authority on request.

Autumn Remixed Edit - FatFace x MotherShoppers

The promoter is Next Retail Limited (trading as Fatface) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘Fatface’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 19:30 on 23/09/2024
  3. Closing date/Time: 23:59 on 30/09/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @mothershoppers on Instagram
    • Like the competition post on the @fatface Instagram page, posted on 23/09/2024 at 19:30, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 30/09/2024 will not be counted.
  7. FatFace does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £250 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • A 30-minute virtual styling session with celebrity stylists Gemma Shanley and Bertie Bowen. Following the session the winner will receive a tailored style guide. The styling session must be redeemed within 3 months from the date that the winner is notified.
  9. One winner will be selected at random by FatFace on 01/10/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 07/10/2024.
  10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. FatFace does not accept any responsibility if the winner fails to claim the Prize.
  12. FatFace will send the Prize to the winner via post to the address provided within 28 working days of them claiming the Prize. FatFace does not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, FatFace reserves the right to substitute the prize for an alternative of equal or greater value.
  14. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. FatFace’s decision is final and no correspondence will be entered into.
  16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace. Accordingly, FatFace may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace as a result thereof.
  21. To the fullest extent permitted by law, FatFace excludes all liability for any loss, damage, personal injury or death suffered by the prize winner as a result of accepting the prize, except where it is caused by the negligence of FatFace, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

FatFace x Mollie’s Motel & Diner

The promoter is Next Retail Limited (trading as FatFace) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace, their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 07:00 on 30/09/2024
  3. Closing date/Time: 23:59 on 07/10/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @molliesmotels on Instagram
    • Like the post, posted on 30/09/2024 at 07:00, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 07/10/2024 will not be counted.
  7. FatFace does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £500 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • 1 x overnight stay at Mollie’s Motel (Bristol) for you plus 3 friends in one of our Bunk rooms with dinner and breakfast included at Mollie’s Diner. *Based on a one night overnight stay in a bunk room. Includes a two-course evening meal per guest in Diner – excluding drinks. Breakfast per guest. Maximum of 4 people. Prize to be taken by 31st August 2025. Dates subject to availability.
  9. One winner will be selected at random by FatFace on 11/10/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 14/10/2024.
  10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. FatFace does not accept any responsibility if the winner fails to claim the Prize.
  12. FatFace will send the Prize to the winner via post to the address provided within 28 working days of them claiming the Prize. FatFace does not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, FatFace reserves the right to substitute the Prize for an alternative of equal or greater value.
  14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. FatFace’s decision is final and no correspondence will be entered into.
  16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace. Accordingly, FatFace may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace as a result thereof.
  21. To the fullest extent permitted by law, FatFace excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of FatFace, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

FatFace x Doxford Farm Camping Getaway

The promoter is Next Retail Limited (trading as FatFace) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace, their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 07:30 on 14/10/2024
  3. Closing date/Time: 23:59 on 20/10/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @doxfordfarmcamping on Instagram
    • Like the competition post on the @fatface Instagram page posted on the 14/10/2024 at 07:30, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 20/10/2024 will not be counted.
  7. FatFace does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £500 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • 1 x 3-night stay at Doxford Farm in a ‘Luxury Pod’ for a family of four to be taken before 1st June 2025.
  9. One winner will be selected at random by FatFace on 21/10/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 28/10/2024
  10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. Fatface does not accept any responsibility if the winner fails to claim the Prize.
  12. FatFace will send the Prize to the winner via post to the address provided within 28 working days of them claiming the Prize. FatFace does not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, FatFace reserves the right to substitute the Prize for an alternative of equal or greater value.
  14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. Fatface’s decision is final and no correspondence will be entered into.
  16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace. Accordingly, FatFace may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace as a result thereof.
  21. To the fullest extent permitted by law, FatFace excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of FatFace, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

FatFace x Longleat Festival of Light Giveaway

The promoter is Next Retail Limited (trading as FatFace) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace or Longleat, their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 07:30 on 04/11/2024
  3. Closing date/Time: 23:59 on 10/11/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @longleatofficial on Instagram
    • Like the competition post on the @fatface Instagram page posted on the 04/11/2024 at 07:30, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 10/11/2024 will not be counted.
  7. FatFace does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £250 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • 1 x family ticket (2x adults & 3x children) to Longleat’s The Festival of Light: Journey through time. To be taken by 05/01/2025. This includes entry only. Transport, food and drink are not included. A House Tour or Santa Train may be booked separately and will be subject to availability.
  9. One winner will be selected at random by FatFace on 11/11/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 18/11/2024
  10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. Fatface does not accept any responsibility if the winner fails to claim the Prize.
  12. FatFace will send the Prize to the winner via post to the address provided and share the winners email address to the Longleat team to book the prize within 28 working days of them claiming the Prize. FatFace and Longleat do not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, FatFace and Longleat reserve the right to substitute the prize for an alternative of equal or greater value.
  14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. Fatface’s decision is final and no correspondence will be entered into.
  16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace and Longleat. Accordingly, FatFace and Longleat may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace and Longleat as a result thereof.
  21. To the fullest extent permitted by law, FatFace and Longleat excludes all liability for any loss, damage, personal injury or death suffered by the prize winner as a result of accepting the prize, except where it is caused by the negligence of FatFace and Longleat, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

FatFace x National Parks T&Cs

The promoter is Next Retail Limited (trading as FatFace) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).

  1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace, their holding or subsidiary companies and their immediate family.
  2. Start date/Time: 07:30 on 18/11/2024
  3. Closing date/Time: 23:59 on 25/11/2024
  4. To enter, entrants must do the following:
    • Follow @fatface & @nationalparksuk on Instagram
    • Like the post, posted on 18/11/2024 at 07:30, the competition will be mentioned in the caption of this post.
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
  5. No purchase necessary. Multiple entries are permitted.
  6. Entries made after 23:59 on 25/11/2024 will not be counted.
  7. FatFace does not accept responsibility for entries not received for whatever reason.
  8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
    • 1 x £300 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
    • 3 x night stay at Hesleyside Huts in their Skylark Treehouse for 2 adults. Prize to be taken over a weekend from 1st Jan - 31st March 2025, not including bank holidays. Maximum of 2 guests. Dates subject to availability. Total value of accommodation £900, based on £300 a night; and
    • Northumberland International Dark Skies Park stargazing experience. Maximum of 2 people. To be organised at the same time as overnight stay (b.) from 1st Jan - 31st March 2025. 2-3 hour experience with a National Parks employee to meet. Supplier will be selected once dates are confirmed, dependent on availability. Unfortunately, we can't control the weather or cloud cover so if that scuppers the stargazing activity, an alternative activity may be offered. If Northumberland National Park need to cancel the event they will inform participants of this via email or telephone and offer either a refund or a transfer to another event. Approximate* value of experience £100 (*based on supplier price & Park time).; and
    • National Parks of the United Kingdom: The UK’s most inspiring landscapes (Hardback) Book. Value £40.
  9. One winner will be selected at random by FatFace on 25/11/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 02/12/2024.
  10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. FatFace does not accept any responsibility if the winner fails to claim the Prize.
  12. Fatface will send the Prize to the winner via email to the email address provided within 28 working days of them claiming the Prize. Fatface does not accept responsibility for any incorrect details provided by the winner.
  13. In the event of unforeseen circumstances, FatFace reserves the right to substitute the Prize for an alternative of equal or greater value.
  14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  15. FatFace’s decision is final and no correspondence will be entered into.
  16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
  18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
  20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace. Accordingly, FatFace may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace as a result thereof.
  21. To the fullest extent permitted by law, FatFace excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of FatFace, their agents or distributors or that of their employees. Your statutory rights are not affected.
  22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

FatFace 12 Days of Giveaways Terms & Conditions

  1. The promoter is Next Retail Limited (trading as Fatface) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘Fatface’).
  2. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of Fatface, their holding or subsidiary companies and their immediate family.
  3. Start date/Time: The first of 12 prize draws starts at 07:30 on 01/12/24 and will run through to 12/12/2024.
  4. Closing date/Time: Each prize draw will be live for 7 days from its start date with the final prize draw ending at 23:59 on 19/12/24.
  5. To enter, entrants must do the following: 
    • Follow @fatface & (where applicable) the brand which is collaborating with the giveaway being entered.
    • Like the post, posted between 01/12/2023 – 12/12/2024 at 07:30, the competition will be mentioned in the caption of this post. 
    • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted. 
  6. No purchase necessary. Multiple entries are permitted per person, per prize draw.
  7. Entries made after 23:59 on 19/12/2024 will not be counted.
  8. Fatface does not accept responsibility for entries not received for whatever reason.
  9. The Prizes are as below. One of each for the winner of each prize draw. Subject to availability and while stocks last. 
    • Prize Draw 1 (01/12/2024):
      • 1 x £1000 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 2 (02/12/2024):
      • 1 x £500 Cox & Cox Gift Card; and
      • 1 x £500 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 3 (03/12/2024):
      • 1x two-night stay in an Elements Barn at Retreat East for up to 2 people. Including a continental breakfast both mornings and use of their spa facilities. Prize is valid for 6 months only from when the winner is notified. Prize is redeemable from Sunday - Thursday (not including weekends) and cannot be redeemed during special dates. The value of the prize is £1,041.00. No cash alternative, prize is for the named winner and plus one only and;
      • 1 x £800 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 4 (04/12/2024):
      • 1 x FatFace Sock Bundle worth £100.
    • Prize Draw 5 (05/12/2024):
      • 1 x Lights 4 Fun Dual Colour LED Christmas Porch Bundle including 1 x 3ft Christmas Tree, 1 x 50cm wreath and 1 x 1.5m garland. The prize value £352.99 and;
      • 1 x £350 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 6 (06/12/2024):
      • 1 x Cotton Clara annual Hoop Club subscription worth £110 including unique Hoop Kits, delivered to the winners address every 3 months for 1 year and;
      • 1 x Cotton Clara Embroidery Starter Bundle including 1 x Dream Big Cross Stitch Kit, 1 x Oatmeal Bee Embroidery Kit, 1 x Magnetic Needle Case, 1 x Pack of Embroidery Needles, 1 x Pair of Colourful Embroidery Scissors, 1 x Tape Measure, 1 x Pin Wheel, 1 x Cotton Clara Screen Printed Stripe Pouch, 1 x Outdoors is Better Patch, 1 x Pack of Cardboard Bobbins (for wrapping spare thread around), 2 x Flower Needle Threaders and 1 x Stitch Unpicker worth £49.95 and;
      • 1 x £150 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 7 (07/12/2024):
      • 4x tickets to our Gin Cocktail Masterclass worth £200. This includes a 1.5-hour fully-guided tour of the Bombay Sapphire Distillery at Laverstoke Mill (only available in English), a complimentary Gin & Tonic cocktail and a 1-hour cocktail mixology session with the opportunity to learn, create and enjoy two cocktails and sample a third, with one of our Gin Experts. This experience is available for over 18s only; under 18’s are not permitted in the Masterclass studio including children and babies/infants. Bombay Sapphire operate a challenge 25 policy so all guests are asked to bring valid original photo ID and;
      • 1x Premium Home of Bombay Hamper worth £120.This includes Bombay Sapphire: 70cl | 40% ABV, Bombay Bramble: 70cl | 37.5% ABV, Bombay Sapphire Sunset: 70cl | 43% ABV, Bombay Citron Pressé: 70cl | 37.5% ABV, Bombay Sapphire Premier Cru Murcian Lemon 70cl | 47% ABV and;
      • 1 x £350 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 8 (08/12/2024):
      • 1 x Montezuma’s Christmas gift box worth £75 including some festive bestsellers and Christmas Chocolate Stollen and;
      • 1 x £100 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 9 (09/12/2024):
      • 1 x £250 Rose & Grey Gift Card and;
      • 1 x £250 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 10 (10/12/2024):
      • 1 x £250 Secret Linen Store Gift Card and;
      • 1 x £250 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 11 (11/12/2024):
      • 1 x £500 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
    • Prize Draw 12 (12/12/2024):
      • 1 x £500 Arlo & Jacob Gift Card and;
      • 1 x £500 Fatface e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase).
  10. One winner will be selected at random by Fatface 24 hours after each competition closes and will be contacted directly by Fatface via Instagram direct message within 7 days after the competition closes.
  11. Fatface will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
  12. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by Fatface. If the winner fails to do so, Fatface reserves the right to award the Prize to a reserve winner randomly selected. Fatface does not accept any responsibility if the winner fails to claim the Prize.
  13. Fatface or the brand supplying the Prize (as applicable) will send the Prize to the winner via email and post (as applicable) to the email address and postal address provided to Fatface within 28 working days of them claiming the Prize. Fatface does not accept responsibility for any incorrect details provided by the winner.
  14. By entering the competition, you agree to your contact details being used to administer the competition, where applicable shared with the brand supplying the prize and being contacted for competition purposes by email, mail or telephone.
  15. In the event of unforeseen circumstances, Fatface reserves the right to substitute the Prize for an alternative of equal or greater value.
  16. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
  17. Fatface’s decision is final and no correspondence will be entered into.
  18. Fatface reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
  19. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
  20. If you object to any or all of your details being published or made available, please contact social@fatface.com
  21. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Fatface. Accordingly, Fatface may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to Fatface as a result thereof.
  22. To the fullest extent permitted by law, Fatface excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of Fatface, their agents or distributors or that of their employees. Your statutory rights are not affected.
  23. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  24. Details of the competition winner will be available for 14 days after the competition ends by writing to Fatface Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and Fatface will provide the details of the winning entry to the Advertising Standards Authority on request.

Main Sale & Clearance Events.

  • All sale items are subject to availability.
  • Next day delivery is not available for Sale orders.
  • Delivery of delayed items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
  • Delivery to FatFace, Next stores and Evri Parcel shops is available for sale orders.
  • Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.

Returns

If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8053 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:

Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.

Refunds

Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.

Damage/Non-delivery

If goods are received damaged, please notify our customer services as soon as possible after receipt on 0333 777 8053. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Availability and Deliverability

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by FatFace (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service. By submitting any content to FatFace and Next, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biassed or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant FatFace a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.


All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through FatFace to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not FatFace, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of FatFace, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that FatFace and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

These terms and conditions set out the basis on which you can use our website and place orders for items from FatFace. To register on the site and to place orders with FatFace you must be aged 18 or over and a UK resident. By ordering goods from FatFace you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, trading as FatFace (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at Fatface.com or call us on #0333 777 4578.

Lines open 7 days a Telephone calls to and from FatFace will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider Click here to see our privacy policy.

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