The following document outlines the terms & conditions for the FatFace UK website.
Terms Correct as of 23/07/2025
This website is operated by, and the goods are supplied by Next Retail Limited(“FatFace”, “Next”, “we”, “us”, “our”).
Where you purchase goods from a FatFace store or show, the supplier of the goods is The Harborough Hare Limited trading as FatFace, registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 14504304 (England and Wales).
Should you require any further assistance or information, you can email us using our contact form. Alternatively, to chat to an Advisor click here.
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address | Telephone Number |
|---|---|---|
| Next Retail Limited, Product Legislation Team Desford Road, Enderby Leicester LE19 4AT www.next.co.uk www.nextdirect.com |
safety@next.co.uk | +44 (0) 333 777 8000 |
These terms and conditions set out the basis on which you can use our website and place online orders . To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from FatFace online you are deemed to have understood and accepted these terms.
FatFace reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Purchases from Next Online will be charged the day the goods are despatched/purchased in-store.
Your order for goods is accepted and a contract is formed between FatFace and you when we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by FatFace, nor at the point in time that you receive an email from FatFace acknowledging receipt of your order. Until the goods are dispatched FatFace may not accept the order, or you may cancel the order. Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once FatFace has sent confirmation by email that your order has been received, as such goods may already be in production.
For a list of exceptions to items you can return please see under the heading Cancelling Your Order. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. FatFace shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from FatFace, including transactions on your Nextpay Card will be charged the day the goods are dispatched/ purchased in-store.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, items which cannot be returned for health and hygiene reasons (e.g. swimwear, underwear, earrings, toiletries or face covering products) unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken, perishable items or items made or customised to your order (such as photo gifts, and personalised goods).. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website (see below) or call 0333 777 8053 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, , we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. Further details of how to return goods can be found in the RETURNS & REFUNDS POLICY section below. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items. Please refer to the terms relating to the supply of those goods.
Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding Next & FatFace airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the Store Delivery Exceptions section. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement, delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, FatFace will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the Delivery Charges section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.
Standard delivery charge to an Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
You may return most items in a new and unused condition with tags attached and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. This service is available in most stores and is free of charge. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
Purchases made between 16th September 2025 and 24th December 2025 can be returned up to 11th Jan 2026 (full price, promotional and sale purchases). Purchases made from 25th December 2025 are subject to our standard 28 day returns policy (15 days for sale). This is applicable across all nations and all channels.
This service is available in most FatFace and Next stores except our FatFace or Next airport stores and is free of charge. If you are returning an online order via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8053 or log on to fatface.com/storelocator. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy section.
For all the details see Exceptions to the Returns Policy section. Most returns collected by FatFace from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded.
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.
We cannot accept any returns through our Next & FatFace airport stores. We are unable to accept the return of personalise me items through our stores. For hygiene reasons, pierced jewellery items, cosmetics and toiletries cannot be returned if unwrapped or unsealed unless faulty. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Next on behalf of FatFace may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please click here.
FatFace reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.
See below for all the methods we accept for payment of purchases from FatFace. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.
Online
In-Store
Phone
The taking of payment from you by FatFace under any of the means set out above or in accordance with a FatFace or Next Account does not indicate that a contract has been formed between you and FatFace. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next and FatFace.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating FatFace stores in the UK or online at fatface.com* To redeem your eVoucher instore take a print out of your eVoucher into any participating FatFace store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8053 in the UK. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
FatFace cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of FatFace and is not a cheque guarantee, credit or charge card.
FatFace reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
FatFace reserves the right to remove, block or deactivate eVouchers without notice if it has reasonable grounds to do so.
Physical Gift Cards can be purchased in FatFace stores in the UK and can be used as full or part payment for goods purchased in FatFace stores in the UK and Ireland, or online at www.fatface.com*
You cannot purchase a Physical Gift Card online at www.fatface.com.
You can top up the balance of your Gift Card at any time, in participating FatFace stores, up to a total maximum of £1,000.00. Any payment credited to the Gift Card which is subsequently dishonoured will result in the credit to your card being revoked.
The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. The Gift Card cannot be exchanged for cash. No change or refund will be given. If you find a Gift Card please cut it in two and return it to the Next Banking Department. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check your balance at anytime call 0333 777 8053# in the UK #For call charges, please contact your service provider. Your balance will be updated after every purchase and will be shown on your till receipt when purchasing in store. The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
FatFace cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. The Gift Card remains the property of FatFace and is not a cheque guarantee, credit or charge card. FatFace reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected. *Exclusions apply
Illustrative Examples:
| 3 for 2 | Full Price | Discounted Price |
| Item 1: | £7.00 | £4.90 |
| Item 2: | £7.00 | £4.90 |
| Item 3: | £6.00 | £4.20 |
| Total | £20.00 | £14.00 (£6 saving applied, equivalent to cheapest item bought) |
The promoter is Next Retail Limited (trading as Fatface)(Company no.4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).
The promoter is Next Retail Limited (trading as FatFace)(Company no.4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).
If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8053 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Please note:
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt on 0333 777 8053. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
These Terms of Use govern your conduct associated with the Customer Review Service offered by FatFace. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.
By submitting any content to FatFace you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant FatFace a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through FatFace to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not FatFace, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of FatFace, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that FatFace and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
These terms and conditions set out the basis on which you can use our website and place orders for items from FatFace. To register on the site and to place orders with FatFace you must be aged 18 or over and a UK resident. By ordering goods from FatFace you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, trading as FatFace (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at fatface.com or call us on #0333 777 8053.
Lines open 7 days a Telephone calls to and from FatFace will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider Click here to see our privacy policy.
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