|Delivery Option||Delivery Price||Estimated delivery time||What does this mean?|
|UK Standard||FREE on orders above £60
£2.95 for orders under £60
3 - 5 working days.
|Orders are shipped via Royal Mail 1st Class delivery.|
UK Next Day Delivery
|UK Next Day delivery is £5.95 on all orders.||Order by 4pm Mon – Fri
Order by 2pm Sat
Order by 2pm Sun
1-2 days for orders placed after cut off times.
Orders eligible for next day delivery* are dispatched and shipped with DPD. You can track your order at any time using DPD’s tracking service.
Please note you will need to sign for your order.
|Delivery to store||FREE||3-5 working days.||
|International Delivery||£10||5 - 12 working days.||
Most orders are shipped via Royal Mail.
Local import duties may be payable on receipt.
* We regret we cannot send next day to Aberdeen, Northern Highlands, Republic of Ireland, Argyll, Glasgow, Dundee, Guernsey, Shetland Islands and Isle of Scilly.
We want you, your family and your friends to love the gifts they receive this Christmas. Therefore, we are happy to extend our 30 day returns policy over the festive period.
Any purchases made between 15th October 2015 and 3rd January 2016 can be returned until 31st January 2016 as long as accompanied by the original receipt.
If a purchase has been made online, please contact our customer call centre where they will have confirmation of the order.
For purchases made after 3rd January 2016 the standard 30 day policy applies.
Please note that items accompanied by a Gift Receipt entitle the bearer to an exchange or gift card only. This policy is in addition to your statutory rights.
Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of the invoice date, unused and in its original condition with your completed returns form via any of the following ways:
Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:
Fat Face Customer Services
Unit 1-3 Ridgway
Please complete the original Fat Face returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof of posting to ensure a full refund even if your parcel gets lost.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our Customer Services Department, either by post or email. Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, Fat Face will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Fat Face and you requires that you return the goods to Fat Face on cancellation. This does not affect your statutory rights.
Checkout is in GBP. Prices displayed in other currencies are for guidance only.