Delivery


Delivery
UK STANDARD DELIVERY.

Free on ALL orders over £60 or £2.95 otherwise. Delivery usually within 3-5 working days.


Delivery To Store

Free Delivery to Store on ALL orders. Delivery within 4-6 working days. We will email you when ready to collect.


UK Next Day Delivery (UK Next Day Delivery currently not available)

£5.95 on all orders. Delivery is next day, 7 days a week. UK mainland orders only, placed before 3pm Mon-Fri and before 2pm Sat & Sun.*

* We regret we cannot send next day to Northern Ireland, Jersey, the Hebrides, Orkney, Isle of Man, Isle of Wight, Aberdeen, Northern Highlands, Republic of Ireland, Argyll, Glasgow, Dundee, Guernsey, Shetland Islands and Isle of Scilly.
Excludes bank holidays


International Delivery

£10, wherever you are in the world! Delivery is usually within 5-12 working days.


Delivery Options


Delivery Option Delivery Price Estimated delivery time What does this mean?
UK Standard FREE on orders above £60, £2.95 for orders under £60 3-5 working days. Orders are shipped via Royal Mail.
UK Next Day Delivery (not available on bank holidays) UK Next Day delivery is £5.95 on all orders. Order by 3pm Mon – Fri
Order by 2pm Sat & Sun
1-2 days for orders placed after cut off times.
Orders eligible for next day delivery* are dispatched and shipped with DPD. You can track your order at any time using DPD’s tracking service. Please note you will need to sign for your order.
Delivery to store FREE Delivery within 4-6 working days. We will email you when ready to collect. We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order.
Parcels are held for 14 days before being sent back to our warehouse.
International Delivery £10 5-12 working days. Most orders are shipped via Royal Mail.
Local import duties may be payable on receipt.

* We regret we cannot send next day to Northern Ireland, Jersey, the Hebrides, Orkney, Isle of Man, Isle of Wight, Aberdeen, Northern Highlands, Republic of Ireland, Argyll, Glasgow, Dundee, Guernsey, Shetland Islands and Isle of Scilly.


Returns Information

Returns Policy

Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed returns form via any of the following ways:

To any Fat Face store

You can return items to any of our 200+ stores across the UK and Ireland. Please take your despatch note with you as proof of purchase. Find your nearest store here.


By post

Take your parcel to any post office with the Royal Mail free post label applied and your Fat Face returns form enclosed inside. Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.


Collect+

You can take your parcel to any of the 5,800 participating convenience stores. Enclose your Fat Face returns form and write your Fat Face order number on the Collect+ label.

Find your nearest store at www.collectplus.co.uk/fatface


Asda ToYou

You can now return items at Asda stores using the ToYou service. Enclose your FatFace returns form in the parcel and write your name and FatFace order number on the ToYou label.

Find your nearest store at www.toyou.co.uk/locations

Returns during Sale

During sale periods we are unable to offer free post or Collect+ returns. However, you can still return items to any of our 200+ stores across the UK and Ireland. Please provide your despatch note as proof of purchase.


Orders by PayPal

You can get a full refund in store on any order placed through PayPal. Simply take your unwanted items into any FatFace store with the returns form enclosed and the original card you used to place your order.


International Returns

Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:

Fat Face Customer Services, Unit 2, Dunsbury Park, Fitzwygram Way, Havant, Hampshire, PO9 4EE

Please complete the original Fat Face returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof of posting to ensure a full refund even if your parcel gets lost.


Refunds

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear unless it is in its original condition and packaging or earring unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.


Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.


Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Fat Face will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Fat Face and you requires that you return the goods to Fat Face on cancellation. This does not affect your statutory rights.