Contact Us

Need some help with your order or got a burning question that you need answered pronto?
Check out our FAQ's to find the answers to our most frequently asked questions.

If you canít find an answer and wish to speak to a member of our Customer Service team, then get in contact with us through one of the following ways:

Call us on +44 (0)330 124 0000. Press 1 to place an order or 2 for anything else.

Email us at

Please note email responses can take up to 3 working days, but we aim to get back to you as quickly as we can.

For all Press and Sales enquires please email us at

Customer Services Opening Hours

Times are shown in UK GMT

Monday - Friday: 8.30am - 6pm
Saturday: 9am - 5pm
Bank Holidays: 10am - 4pm *please note our lines are closed Monday 28th August

For our store opening hours, please click here

Careers & Recruitment:

Want to join our team? Click here to view all our current vacancies and get more information on how to apply.

The FatFace Foundation:

To find out more about our charity work through the FatFace Foundation, click here.

Contact FatFace by Post:

Customer Services,
Fat Face,
Unit 1-3 Ridgway,

Or send us a message using this form:

Or send us feedback with this form