Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed returns form via
any of the following ways:
To any Fat Face store
You can return items to any of our 200+ stores across the UK and Ireland. Please take your despatch note with you as proof of purchase. Find your nearest store here.
Take your parcel to any post office with the Royal Mail free post label applied and your Fat Face returns form enclosed inside. Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.
You can take your parcel to any of the 5,800 participating convenience stores. Enclose your Fat Face returns form and write your Fat Face order number on the Collect+ label.
Find your nearest store at www.collectplus.co.uk/fatface
You can now return items at Asda stores using the ToYou service. Enclose your FatFace returns form in the parcel and write your name and FatFace order number on the ToYou label.
Find your nearest store at www.toyou.co.uk/locations
Returns during Sale
During sale periods we are unable to offer free post or Collect+ returns. However, you can still return items to any of our 200+ stores across the UK and Ireland. Please provide your despatch note as proof of purchase.
Orders by PayPal
You can get a full refund in store on any order placed through PayPal. Simply take your unwanted items into any FatFace store with the returns form enclosed and the original card you used to place your order.
Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:
Fat Face Customer Services, Unit 2, Dunsbury Park, Fitzwygram Way, Havant, Hampshire, PO9 4EE
Please complete the original Fat Face returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof
of posting to ensure a full refund even if your parcel gets lost.