Terms & Conditions

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.

If you do not accept these Terms and Conditions, you should leave our website now.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.


Who are we?

Fat Face is the trading name of Fat Face Limited, registered in England & Wales, company no. 2954734. Our registered office is:

Unit 3 Ridgway,
Havant,
Hampshire,
PO9 1QJ

Our registered VAT number is 754 776 781.


Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

No matter where you’re jetting off to, you can still enjoy shopping VAT free. Sales to non-EU travellers do generate VAT savings as VAT is not chargeable on these sales.
We will ask to see your boarding pass as flight destination information is used for airport reporting purposes.


Fat Guarantee

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email (this excludes earrings unless faulty and underwear/swimwear without the hygiene strip in place). Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Fat Face will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Fat Face and you requires that you return the goods to Fat Face on cancellation. This does not affect your statutory rights. Please have a look at our 'Hassle Free Returns' policy for details of how to return goods to us.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.


Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods to us unused and using the freepost label provided. Again, you won't even have to pay for your postage if the return is posted within the UK.


Delivery and Returns Policy

Please visit our Delivery and Returns page for more information.


Order Acceptance and Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and all BFPO addresses. Orders must be paid for by credit card only. Local import duties may be payable on receipt. VAT will be deducted where appropriate. Please note however that this site and its contents do not form an agreement between Fat Face and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.


The Fat Face Website

Intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Fat Face. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Fat Face. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.


Links to Third Parties

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.


No warranties or liability

To the extent permitted by law, Fat Face gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Fat Face will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Fat Face's site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, Fat Face will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Fat Face's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Fat Face to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.


Data Protection

We comply with all of the applicable data protection laws in the UK.


Contact

If you need a hand for any reason, please feel free to contact us by email at customerservices@fatface.com or by writing to us at:


Fat Face Ltd
Unit 3 Ridgway,
Havant,
Hampshire,
PO9 1QJ

Our registered VAT number is 754 776 781

Alternatively, you may prefer to pick up the phone to speak to one of our representatives on +44 2392 441234.

Opening Hours:

Monday to Friday: 8.30am-6pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: 10am-4pm

Times are shown in UK GMT


Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.

You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

In this privacy statement, we, us and our, refer to Fat Face Limited, registered in England & Wales, company no. 2954734. Our registered office is Unit 3 Ridgway, Havant, Hampshire, PO9 1QJ. Our registered VAT number is 754 776 781.


Information we may collect from you

If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the 'unsubscribe' link in any emails you receive from us, or by clicking here.

If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

  • Your title, name and address (including option to save different delivery addresses)
  • Contact phone number and e-mail addresses

Registration enables you to save baskets as wish lists and speeds up the ordering process, however, you do not have to register with us until you choose to order.

We also collect card payment details and other information that we need to process the online card payment correctly.


How we will use your details

Our offers: Once you have purchased with us, we would like to send you our latest catalogue and information on our kit and special offers by post and email.

Other offers: Occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers.

When you register we will ask you if you wish to receive such information - if you do, simply tick the appropriate box. Alternatively you can always e-mail us at customerservices@fatface.com. Or by calling +44 2392 441234 with your details and mailing preferences. If you change your mind, you can let us know at any time.

We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.

You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us on customerservices@fatface.com.

We may also use the information to improve our website and personalise your experience when you visit our website. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

We may also record and monitor calls to us, to maintain customer service standards and assist staff training.

Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.

From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.


How we use email

If you register to receive email, from time to time, we will send you Fat Face emails. These emails will inform you of our launch of new products, of special sales, or events taking place. You will not be "spammed" through having registered with Fat Face.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the 'unsubscribe' link at the bottom of the e-mail you've received or by emailing customerservices@fatface.com. Alternatively simply call +44 2392 441234.

Please note: In order to process your purchases we will send you a confirmation email or we may contact you by email or telephone if we have questions about your order.


About Cookies and the way we use them

In common with other websites, we do also use "cookies".

A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser.

In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer.

You can control the use of cookies on your computer by either enabling or disabling them yourself. However, if you do turn cookies off you may be unable to access certain parts of our site. You can get more information about cookies at www.allaboutcookies.org.


Where we store your personal data

All information that you supply us with is stored on our secured servers. Any payment details will be encrypted using SSL technology to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). Staff who work outside of the EEA may also be involved in processing your order and payment details as well as providing you with support services. If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.


Security

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.


Contact

Please feel free to contact us with any questions, comments or queries regarding this privacy policy. All questions should be directed to customerservices@fatface.com. Alternatively simply call +44 2392 441234.