Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.

You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

In this privacy statement, we, us and our, refer to Fat Face Limited, registered in England & Wales, company no. 2954734. Our registered office is Unit 3 Ridgway, Havant, Hampshire, PO9 1QJ. Our registered VAT number is 754 776 781.


Information we may collect from you

If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the 'unsubscribe' link in any emails you receive from us, or by clicking here.

If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

  • Your title, name and address (including option to save different delivery addresses)
  • Contact phone number and e-mail addresses

Registration enables you to save baskets as wish lists and speeds up the ordering process, however, you do not have to register with us until you choose to order.

We also collect card payment details and other information that we need to process the online card payment correctly.


How we will use your details

Our offers: Once you have purchased with us, we would like to send you our latest catalogue and information on our kit and special offers by post and email.

Other offers: Occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers.

When you register we will ask you if you wish to receive such information - if you do, simply tick the appropriate box. Alternatively you can always e-mail us at customerservices@fatface.com. Or by calling +44 2392 441234 with your details and mailing preferences. If you change your mind, you can let us know at any time.

We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.

You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us on customerservices@fatface.com.

We may also use the information to improve our website and personalise your experience when you visit our website. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

We may also record and monitor calls to us, to maintain customer service standards and assist staff training.

Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.

From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.


How we use email

If you register to receive email, from time to time, we will send you Fat Face emails. These emails will inform you of our launch of new products, of special sales, or events taking place. You will not be "spammed" through having registered with Fat Face.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the 'unsubscribe' link at the bottom of the e-mail you've received or by emailing customerservices@fatface.com. Alternatively simply call +44 2392 441234.

Please note: In order to process your purchases we will send you a confirmation email or we may contact you by email or telephone if we have questions about your order.


About Cookies and the way we use them

In common with other websites, we do also use "cookies".

A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser.

In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer.

You can control the use of cookies on your computer by either enabling or disabling them yourself. However, if you do turn cookies off you may be unable to access certain parts of our site. You can get more information about cookies at www.allaboutcookies.org.


Where we store your personal data

All information that you supply us with is stored on our secured servers. Any payment details will be encrypted using SSL technology to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). Staff who work outside of the EEA may also be involved in processing your order and payment details as well as providing you with support services. If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.


Security

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.


Contact

Please feel free to contact us with any questions, comments or queries regarding this privacy policy. All questions should be directed to customerservices@fatface.com. Alternatively simply call +44 2392 441234.