Delivery

Delivery


Delivery Charges


Delivery Options

Costs and approximate time scales of deliveries from Fat Face
Delivery Option Delivery Price Estimated delivery time What does this mean?
UK Standard FREE on orders above £60
£2.95 for orders under £60

3-5 working days.

Orders are shipped via Royal Mail.

UK Next Day Delivery
(not available on bank holidays)

UK Next Day delivery is £5.95 on all orders. Order by 5pm Mon Ė Fri
Order by 2pm Sat & Sun

1-2 days for orders placed after cut off times.

Orders eligible for next day delivery* are dispatched and shipped with DPD. You can track your order at any time using DPDís tracking service.

Please note you will need to sign for your order.
Delivery to store FREE 6-8 working days.


We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order.

Parcels are held for 14 days before being sent back to our warehouse.
International Delivery £10 5 - 12 working days.
Most orders are shipped via Royal Mail.

Local import duties may be payable on receipt.

* We regret we cannot send next day to Aberdeen, Northern Highlands, Northern Ireland, Republic of Ireland, Argyll, Glasgow, Dundee, Guernsey, Shetland Islands and Isle of Scilly.



Returns Information

Returns Policy

Returns are FREE from anywhere in the UK (except during sale periods, see below). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed returns form via any of the following ways:



International Returns

Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:

Fat Face Customer Services
Unit 1-3 Ridgway
Havant
Hampshire
United Kingdom
PO9 1QJ

Please complete the original Fat Face returns form included in your order to ensure a fast refund. Add an address label to your parcel, covering the original delivery information, and take it to your local Post Office. If possible, ask for proof of posting to ensure a full refund even if your parcel gets lost.

Refunds



Delivery and Returns Legal Statement - Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email. Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Fat Face will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Fat Face and you requires that you return the goods to Fat Face on cancellation. This does not affect your statutory rights.